Customer Service IMMEDIATELY by us at firstname.lastname@example.org. Please have your Order ID number from the enclosed invoice available.
IMPORTANT: If you have not contacted Customer Service within 3 days of receiving your product, it may have to be dealt with as a Correct object information Guarantee (3) defect directly with Brasegard Antiques. Depending on the product and its availability, it may take up to 7-10 business days to process your return once the item is back in our possession. Business days are Monday-Friday, excluding federal holidays within Sweden. We will notify you of any delays and will do our best to rectify any errors as quickly as possible. Up to $6.99 of your return shipping costs can be reimbursed for defective object received.
5. Non-Defective Product Returns
Within 30 days of shipping date, if you wish to return a correcly described object for credit and do not wish to exchange; a 20% restocking fee will apply. After 30 days, the product is non-returnable and non-exchangeable. Credits may take up to 7 days to show up in your account at PayPal.
Should it be necessary to return an object without an exchange please make note of the following:
• The product must be returned with all original packaging materials.
Before returning an item, please obtain a Return Object Authorization (ROA) by emailing us at email@example.com.
6. Can I Cancel My Order?
We work hard to ensure you get the fairest price on all objects. Once an order has been placed electronically online or with our customer service operators, we will allow you up to 24 hours to cancel the order. All other orders cancelled after 24 hours will incur a 20% restock fee.